Privacy Policy
This Privacy Policy explains how OnCall collects, uses, discloses, and protects information when you use the OnCall mobile application, website, Professional Passport, and related services (collectively, the “Service”).
1. Information we collect
Account and profile information
We may collect your name, email address, account role, profile photo, professional information, skills, qualifications, work preferences, employer or business information, and other details you choose to provide.
Work and marketplace information
We may collect opportunity postings, requests, matches, booking status, work history, attendance records, check-in and check-out times, approved hours, reviews, reliability information, Trust and Rank information, disputes, safety reports, and related communications or evidence.
Location information
With device permission, OnCall may collect location at check-in or check-out to verify presence and help resolve attendance disputes. OnCall is not designed to continuously track users. Location permission can be controlled through device settings, although some verification features may then be unavailable.
Messages, files, and photos
We process messages and files exchanged through the Service, including profile images and documents submitted for qualifications, verification, support, safety, or dispute review.
Payment information
Payment and payout services may be provided by Stripe or another payment provider. OnCall may receive transaction identifiers, account status, payment amounts, payout status, and limited payment-related details. OnCall does not intend to store full payment-card or bank-account numbers.
Device and service information
We may collect device identifiers, push-notification tokens, app version, authentication events, error logs, security events, and usage information needed to operate, secure, diagnose, and improve the Service.
2. How we use information
- Provide accounts, profiles, marketplace discovery, matching, messaging, work lifecycle, payment, reputation, and Professional Passport features.
- Verify identity, qualifications, attendance, work history, and account eligibility where applicable.
- Prevent fraud, abuse, duplicate activity, unauthorized access, and safety incidents.
- Provide customer support and resolve booking, payment, attendance, safety, and account disputes.
- Send transactional messages and notifications.
- Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.
- Improve and maintain the Service.
3. Professional Passport and public information
If you choose to publish or share a Professional Passport, selected information may be accessible to anyone with its link or QR code. This may include your display name, profession, published photo, Trust or verification status, Rank, verified skills, and verified work totals. OnCall does not intend to publish your private email, phone number, account identifier, payment information, exact attendance locations, disputes, penalties, or private identity documents. You should share Passport links carefully and use available privacy controls.
4. How information is disclosed
We may disclose information to:
- Workers, employers, and other users as needed to provide marketplace and booking features.
- Service providers supporting hosting, authentication, storage, notifications, communications, analytics, security, and payments, including Google/Firebase, Apple, and Stripe where used.
- Professional advisers, auditors, insurers, authorities, or other parties when reasonably necessary to comply with law, protect rights and safety, investigate fraud or abuse, or enforce agreements.
- A successor organization in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law.
OnCall does not sell personal information for money. OnCall does not use personal information for cross-context behavioral advertising in the current beta. If these practices change, this Policy and required choices will be updated before the change applies.
5. Data retention
We retain information for as long as reasonably necessary to provide the Service and meet legal, security, fraud-prevention, payment, tax, dispute, safety, audit, and verified-work obligations. Account deletion may remove or anonymize eligible data, but payment, fraud, dispute, safety, tax, audit, and verified-work records may be retained when reasonably necessary or legally required.
6. Your choices and rights
You may update profile information in the app, change device permissions, pause your account, or request account deletion through Account & Profile. You may also contact support@useoncall.com to request access, correction, or deletion. We may verify your identity before completing a request. Depending on your location and applicable law, you may have additional rights regarding access, correction, deletion, portability, restriction, objection, or appeal.
7. Security
We use administrative, technical, and organizational safeguards designed to protect information. No storage or transmission system is completely secure, so absolute security cannot be guaranteed.
8. Children
The Service is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children through the Service. Contact us if you believe a child has provided information.
9. Tracking signals and third-party collection
The current Service does not respond differently to browser “Do Not Track” signals. Third-party service providers may collect information as needed to provide their services, subject to their own policies and OnCall’s agreements with them. OnCall does not currently permit third parties to track users across unrelated services for targeted advertising through the Service.
10. Changes to this Policy
We may update this Policy as the Service or law changes. We will post the updated version here, change the effective date, and provide additional notice when required.
11. Contact
Privacy questions and requests: admin@useoncall.com
Customer support: support@useoncall.com